Effective May 16, 2026
If within 7 days of delivery you can identify three or more findings in your audit that are factually inaccurate — not subjective disagreements, actual factual errors — we refund the audit in full and you keep the document.
A finding is factually inaccurate if:
• It claims a feature, configuration, or score on your site that demonstrably is not present or differs measurably from what we reported
• It cites a number (load time, score, count, percentage) that is not reproducible using the methodology described in the audit appendix
• It attributes a quote, statistic, or industry benchmark to a source that does not say what we said it says
• Disagreement about whether a finding is important enough to act on
• Disagreement about our prioritization order
• Disagreement about the magnitude of our revenue-impact estimates (these are ranges, explicitly labeled as such)
• Recommendations you disagree with on stylistic or strategic grounds
Email alex@akb-properties.com within 7 days of delivery with:
1. Your order number (from your Stripe receipt)
2. The three or more findings you believe are factually inaccurate, with the specific evidence that demonstrates each error
We will review within 3 business days and either issue a full refund or respond with our reasoning if we disagree. If we disagree, you can choose to dispute via your card issuer; we will not contest a chargeback in this scenario.
After 7 days, the audit is considered accepted and refunds are no longer available under this guarantee. If something has gone seriously wrong, email us anyway — we are not interested in keeping money from someone who feels poorly served.
Most "audits" people buy on Fiverr or from cheap agencies are vague checklists or generic templates with a logo on top. Ours are specific, sourced, and defensible. Putting our money behind that claim is the easiest way to show it.
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